PRIVACY POLICY
The navigation and the use of the features offered by the albertmenes.fr website (hereinafter respectively and individually the "Albert Ménès Website") is likely to involve the user transmitting personal data.
For this reason, the purpose of this personal data privacy policy (the "Policy") is to clearly and fully inform, using simple language, any person concerned ("you", "your") on how ALBERT MÉNÈS, in its capacity as data controller, collects and uses data concerning you and on the means available to you to control this use and to exercise your rights relating to your data.
In addition, specific information appears on each data collection form to ensure that you are kept fully informed before your data is processed.
Unless otherwise stated, this Policy applies to all personal data collected on the Albert Ménès website and also to all other services and online activities associated with our Albert Ménès brand.
Our website is hosted by SERUM & CO.
CONTENTS
- 1. WHO IS THE DATA CONTROLLER RESPONSIBLE FOR YOUR DATA?
- 2. WHAT INFORMATION DO WE COLLECT AND WHY?
- 3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?
- 4. HOW LONG WILL YOUR DATA BE STORED?
- 5. WHO HAS ACCESS TO YOUR DATA?
- 6. DO WE USE ONLINE BROWSER TRACKING TOOLS AND WHY?
- 7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
- 8. HOW DO WE PROTECT YOUR DATA?
- 9. UPDATES TO THE PRIVACY POLICY
- 10. APPLICABLE LAW AND DISPUTES
1. WHO IS THE DATA CONTROLLER RESPONSIBLE FOR YOUR DATA?
The data controller is ALBERT MÉNÈS, a Société Anonyme (limited company), with a share capital of 2,057,238 euros, whose registered office is located at 156 rue SAINT-DENIS 92700 COLOMBES, registered in the Nanterre Trade and Companies Register under number B 572 064 350.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
2.1 GENERAL INFORMATION
This paragraph is intended to inform you about what we do with information that you provide directly or that is collected indirectly while you use our Websites and why we collect this information.
When collecting personal data, the website will tell you which are the required fields for completion.
These fields will be marked with an asterisk (*).
When a website user provides their personal data to the data controller, notably by completing online forms or by sending an e-mail, this user thereby gives their consent to the collection and use of their data in accordance with data privacy legislation and the rules set out in this privacy policy.
We may collect and process the following data
If you do not complete these fields, we will unfortunately not be able to process your request.
This is particularly the case when you (i) create your online customer account, (ii) subscribe to a newsletter or other notification system, (iii) complete an online purchase, (iv) join our referral program, (v) contact our customer services department or when (vi) you participate in competitions.
Other data is optional and is collected purely for statistical purposes and to customise our services. You are therefore free to decide whether or not to enter this data without any obligation or inconvenience for you.
When a website user provides their personal data to the data controller, notably by completing online forms or by sending an e-mail, this user thereby gives their consent to the collection and use of their data in accordance with data privacy legislation and the rules set out in this privacy policy.
We may collect and process the following data:
§ IDENTIFICATION DATA:
By using our Websites and the App, you may be required to send information to us, some of which may identify you, in particular your title, surname, first name, date of birth, e-mail address, postal address, postcode and telephone number.
WHY?
We will use this data for the following purposes:
· Creation and management of your online customer account and your shopping basket for Albert Ménès and its partner brands.
· Management and monitoring of your customer relations with Albert Ménès (mainly operations relating to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.);
· Our sending of commercial communications and the management of your subscription to Albert Ménès newsletters (registration and unsubscription), subject to your consent if you are not a customer;
· Management and monitoring of your membership to the Albert Ménès referral programme;
· Statistical and marketing studies;
· Provision of personalised customer contact;
· Performance of customer satisfaction surveys;
· For your participation in competitions or other promotions;
· Management of unpaid invoices and disputes;
· Management of the exercising of your rights in accordance with Article 7.
§ DATA RELATING TO ONLINE ORDERS:
When you order a product on our website, in addition to identification data, we may collect information about your transaction such as the order number and purchase details, billing information and payment methods and payment issues.
We do not collect any of your banking data (credit card numbers and other details). This data is exclusively collected and processed by our payment service provider, STRIPE. We do not store any credit card numbers.
The only information we receive from our payment service provider is general information about the payment transaction. For more information on our payment service provider, please refer to our "Recipients" paragraph in Article 5.
We invite you to read the STRIPE user policy. (Services Agreement - France | Stripe | France)
WHY?
We will use this data for the following purposes:
· Performance of the sales contract;
· Management and monitoring of your customer relations with Albert Ménès (mainly operations relating to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.);
· Statistical and marketing studies;
· Provision of personalised customer contact;
· Management of your reviews of products, services or content;
· Proof of compliance with legal and regulatory obligations (payment, guarantees, disputes, etc.);
· Management of unpaid invoices and disputes;
· Detection of potentially wrongful or fraudulent activities;
· Management of the exercising of your rights in accordance with Article 7.
§ DATA CONCERNING THE MONITORING OF OUR COMMERCIAL RELATIONSHIP:
As part of the monitoring of our commercial relationship, in addition to any identification data, we may store all or part of the following information: requests for documentation, details of product and service purchases or subscriptions taken out, quantities, amounts, purchasing frequency, delivery addresses, records of purchases and services, product returns, point of origin of sales (salespersons, representatives, partners, affiliates) or of orders, correspondence with you and after-sales service, communications and comments.
WHY?
We will use this data for the following purposes:
· Provision of personalised customer contact;
· Management of your reviews of products, services or content;
· Improving our offers, services and products;
· Performance of customer satisfaction surveys;
· Statistical, marketing and behavioural studies (profiling);
· Management of the exercising of your rights in accordance with Article 7.
§ BROWSING DATA:
During each visit to our Website, we may indirectly and automatically collect information about the devices you use or the networks from which you access our Website, such as your IP addresses, connection data, types and versions of Internet browsers used, operating systems and platforms, data concerning your browsing on our Websites, in particular your browsing through the various URL pages of our Website, the content you access or consult, the search terms used, the duration of viewing certain pages, the advertising identifier for your device and your interactions with the page.
Some of the technology we use to collect this information includes the use of cookies.
For more information on this subject, please refer to our section on "Cookies" in Article 6.
WHY?
We will use this data for the following purposes:
· To provide the customer with a personalised experience on our Websites, in particular by making browsing easier or by providing personalised advertising;
· To optimise the functioning of our Website;
· Statistical, marketing and behavioural studies (profiling);
· Management of the exercising of your rights in accordance with Article 7.
§ DATA RELATING TO THE USE OF SOCIAL NETWORK FEATURES:
In the event that you choose to use the social network features made available to you on our Websites, Albert Ménès will have access to certain data (in particular, your first and last names, e-mail address, contacts) of your account on the relevant social network in accordance with the general terms of use of the social network concerned.
We may also collect some of your data when you interact with features of these social networks, such as the Facebook analytics tool (the "Facebook Pixel") that tracks your activity as you browse our Websites.
For more information on how these social networks use your data, please refer to our section on "Recipients" in Section 5.
WHY?
We will use this data for the following purposes:
· To provide the customer with a personalised experience of our Websites, notably by making browsing easier;
· To send targeted advertising tailored to your interests;
· Statistical, marketing and behavioural studies;
· Management of the exercising of your rights in accordance with Article 7.
2.2 INFORMATION SPECIFIC TO TARGETED ADVERTISING, SENDING NEWSLETTERS AND TEXT MESSAGES
Subject to your express consent, Albert Ménès may use some of your data to send you newsletters, communications on news and promotional offers for brands and products likely to be of interest to you, in particular via e-mail, text message or mobile notifications, as well as through targeted advertising directly on the platforms of social networks or third party sites for the purpose of sales marketing.
As an exception to the above and in accordance with the applicable regulations on personal data, Albert Ménès may send you commercial marketing by electronic means without your prior consent on condition that you are already a customer and you have not objected to receiving marketing messages at the time of finalising your purchase (online and/or in a store) and that the marketing concerns products or services similar to those already provided by Albert Ménès.
Regarding promotional e-mails/text messages or mobile notifications:
You can subscribe to our newsletters by checking the appropriate box or by entering your e-mail address and/or phone number. You may withdraw your consent at any time by clicking on the unsubscribe link provided in each of our communications or, where applicable, by sending STOP in response to the text message or by contacting us as detailed in Article 7 below.
Furthermore, after having browsed one of our Websites, it is possible that you will receive an e-mail even without having provided your e-mail address directly to Albert Ménès.
However, this is only possible with your express consent. Through the use of installed cookies, we use service providers in order to identify Internet users who have visited one of our Websites or our App and send them personalised e-mails.
These service providers obtain your e-mail address at their own responsibility via their partners who have already lawfully collected your address and to whom you have expressly consented to the sending of third-party advertising. Your data is only collected in encrypted and unreadable form. If you no longer wish to receive e-mails, you may unsubscribe at any time by clicking on the unsubscribe link provided in each of these communications or by contacting us as detailed in Article 7 below.
With regard to targeted advertising:
· On social networking platforms:
Your e-mail address may be shared in hashed (encrypted) form with Facebook for the purpose of sending promotional offers through Facebook's Custom Audiences service.
This service allows us to collect anonymous information such as age, gender, platform, currency, and interests, and to create lists of customers for targeted advertising, including on their Facebook page.
This hashed information does not allow Facebook to use it in any way other than to identify a customer already on Facebook and send them targeted advertising.
· On third party websites:
We may send you targeted advertising on third-party partner websites through the use of cookies. For more information, and in particular on how to manage your consent, please refer to the information provided in Article 6 "Cookies".
2.3 SPECIFIC INFORMATION ON DATA CONCERNING MINORS
The offers on our Websites do not target and are not intended for children within the meaning of Article 8 of Regulation 2016/679. By using our Websites, you certify that you are over 18 years of age. Otherwise, please do not use our Websites without prior parental consent.
Albert Ménès therefore declines any responsibility in the absence of this parental authorisation.
3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?
Albert Ménès needs to process certain data concerning you where such processing is:
- necessary for the performance of a sales or service contract or for pre-contractual measures carried out at your request (for example, to process your order);
- necessary to comply with legal or regulatory obligations (e.g. for invoicing purposes);
- necessary for the purposes of legitimate interests pursued by Albert Ménès or a third party, provided that your interests do not prevail over those interests (for example, for transaction security purposes or for the analysis, optimisation and personalisation of our online offers);
- using data collected with your prior consent: for example, to send you a newsletter to which you have subscribed.
Regardless of the specific data processing concerned, Albert Ménès will only process your data within the limits provided for by the applicable regulations.
4. HOW LONG WILL YOUR DATA BE STORED?
Your data will be stored for the period during which you use our services, and archived for a maximum of three years after your last contact (such as your last purchase, or the last time you click on a hyperlink contained in an e-mail), unless this data is anonymised for statistical purposes or you consent to a longer period.
As an exception to the above, data establishing the proof of a right or of a contract, or that is stored owing to a legal obligation may be the object of an intermediate archiving policy for a duration not exceeding the duration necessary for the purpose for which the data is kept, in accordance with the applicable legislation (in particular but not limited to the commercial code, the civil code and the consumer code).
In the event that you exercise your rights under the conditions provided for in Article 7 of this Policy, data relating to identity documents may be stored for the period provided for in Article 9 of the Code of Criminal Procedure (i.e. 1 year). The other relevant data collected in this context may be archived for the period of limitation provided for in Article 8 of the Code of Criminal Procedure (i.e. 3 years).
Finally, the information stored on your device (e.g.: cookies), or any other element used to identify you and allowing your traceability, as well as the raw browsing data associating an identifier, will only be kept for a maximum period of 13 months. Beyond this time, your data will either be deleted or anonymised. However, your decision to either refuse or accept cookies will be kept for a period not exceeding six (6) months.
5. WHO HAS ACCESS TO YOUR DATA?
Your data may only be disclosed to the following recipients or categories of recipients, within the limits of their respective responsibilities and insofar as this disclosure is strictly necessary to fulfil the purposes set out in Article 1 of this Policy:
· Authorised staff in the the marketing, customer, sales, administration, logistics and data-processing departments of Albert Ménès, as well as their supervisors and managers;
· Persons in charge of internal and external auditing operations;
· Hosting and maintenance providers for customer/prospect database(s);
· Subcontractors, service providers and external companies involved in the performance of sales contracts, CRM initiatives, in the personalisation of our Website(s) content as well as the production of advertising content, the execution of financial transactions, the shipping of orders and the compilation of statistical, marketing and behavioural studies. These entities are required to ensure data privacy to the same degree as Albert Ménès;
· AlbertMénès.fr's partners whose list appears on the Website under the tab "Partner Brands".
All persons under our responsibility and companies authorised to access your personal data are bound by a confidentiality agreement.
We may also communicate your data in order to respond to legal or regulatory requests, court decisions, summonses or legal proceedings, if required to comply with applicable legislation, as well as in the event that Albert Ménès transfers all or part of its assets to a third company.
Under no circumstances shall Albert Ménès sell or rent your personal data to third parties for marketing purposes for their own activities.
Social networks: In relation to information collected during the use of social networking features (in particular Facebook), we hereby notify you that such usage is likely to involve the exchange of data between Albert Ménès and the aforementioned social networks.
Some of your information may be transferred to a country other than your country of residence and in particular outside the European Union. We recommend you to consult their privacy policy in order to learn about the usage purposes, including advertising, of the browsing information that these social networks may collect through their features. If you do not want these social networks to collect information about you when you browse the Websites, we recommend that you log out of these social networks before visiting our Websites. You can also manage your privacy preferences directly with the social networks in question.
Payment provider: Every step of the payment process is carried out through our payment provider, STRIPE. Please refer to the STRIPE terms of use by clicking here(Services Agreement - France | Stripe | France)
6. DO WE USE ONLINE BROWSER TRACKING TOOLS AND WHY?
6.1 USE OF COOKIES
DEFINITION OF THE TERM “COOKIE"
Cookies are used to facilitate browsing on our Sites and to streamline registration and audience measurement procedures. Cookies are text files placed on your device (hard drive of your computer, tablet or smartphone), by a web page server.
Your computer is likely set to accept cookies. However, you can change this setting to refuse cookies and we suggest you do so if you are concerned about the use of these files.
When you visit our Website to search for, read or download information, Albert Ménès collects and keeps certain "visitor information" about you, such as the domain name and host computer from which you visit the Internet, the Internet Protocol (IP) address of your computer, the date and time of your visit to our Websites and the URLs from which you came to our Websites.
You must agree to the use of cookies in order to select your country of purchase, place an order and keep your selection in the site shopping basket. Albert Ménès also uses this information to analyse and measure the number of visitors to our Websites and to target advertising to match your interests.
If you do not want Albert Ménès to collect this type of information, we recommend that you do not browse our website.
THE DIFFERENT TYPES OF COOKIES WE USE
Here are the different types of cookies used on our Websites:
· Cookies strictly necessary for the operation of our Websites and the App: these cookies are necessary for the proper operation of our Website and App, enabling your order(s) to be registered, the operation of your shopping basket and to identify customers through their personal account. The Website requires your express consent to the use of cookies in order to manage your shopping basket and identify you throughout your visit;
· Statistical cookies: these enable us to collect anonymous statistical data on the number of visitors to our Websites.
This service is provided by GOOGLE ANALYTICS on our behalf. The information generated by this type of cookie is generally transmitted to a Google server in the United States and stored there. For more information about the use of your data by Google, the available settings and options to object to reject the use of cookies, please refer to the Google terms and conditions of use.
· Social networking cookies: When an Internet user accesses any of our Websites through a social network user account (including Facebook), the social network sends Albert Ménès the public data relating to the user's profile, through the use of its cookies.
Albert Ménès uses YouTube to enable video playback.
For more information about how these social networks use your data or to manage your privacy preferences, please refer directly to their own privacy policies.
· Advertising cookies: these cookies save information in order to send you personalised, targeted advertisements suited to your interests.
They also help us to log the activity of our advertising spaces for audience measurement purposes. Information collected and processed in this way may be shared with other sources.
Albert Ménès uses the services of GOOGLE ADWORDS and GOOGLE ANALYTICS. If you would like to learn more about how Google uses your data for advertising purposes, please read Google's privacy policy or their preference management tool.
MANAGEMENT OF COOKIES BY THE USER
You can change your preferences at any time via the Cookie Consent Tool on our Websites by clicking on the link.
You can also choose whether or not to accept cookies through your browser settings. Below are instructions on how to manage these settings for a range of popular web browsers:
· Internet Explorer™: http: //windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
· Safari™: http: //www.apple.com/support/mac-apps/safari/
· Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
· Opera™: https://help.opera.com/en/latest/web-preferences/#cookies
You can also set your browser to send a code to tell websites that you do not want to be tracked ("Do No Track" option).
· Internet Explorer™: https://support.microsoft.com/en-us/windows/use-do-not-track-in-internet-explorer-11-ad61fa73-d533-ce96-3f64-2aa3a332e792
· Safari™: https://support.apple.com/en-gb/guide/safari/sfri40732/mac
· Chrome™: https://support.google.com/chrome/answer/114836
· Firefox™: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
· Opera™ : https://help.opera.com/en/latest/security-and-privacy/#tracking
You can also sign up to the Youronlinechoices website. This European platform is shared by hundreds of Internet advertising professionals and acts as a central interface enabling users to reject or accept cookies that may be used to tailor any advertising that may be displayed on your device to your own individual browsing habits: //https://www.youronlinechoices.com/uk/your-ad-choices/. Please note that this procedure will not prevent the advertisements from being shown on the websites you visit. It will only block technology that tailors ads to your own individual interests. It is possible that the settings you choose may affect your Internet browsing and your access to our Websites. Albert Ménès declines all responsibility for any consequences relating to the poor functioning of our Websites if Albert Ménès is unable to save or view data you have refused or deleted that is necessary for the operation of our Websites.
6.2 USE OF WEB BEACONS
A web beacon is an invisible image file that tracks your browsing on our Websites. Some web pages on our Websites may contain web beacons. We use these beacons mainly to count the number of visitors to our Websites and to provide Albert Ménès with a number of indicators.
The information collected via these web beacons may be used with some of our partners in order to measure and improve the effectiveness of our Websites.
In any event, the information obtained via these beacons is strictly anonymous and enables us to gather statistical information on the visits to certain pages on our Websites in order to improve our service to Website customers.
7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
Under the conditions and within the limits provided for by the applicable legislation, you have a range of rights with regard to the processing of your data:
· The right to be informed about our use of your personal data;
· The right to access the personal information we hold about you;
· The right to request the correction of erroneous personal information that we have on you (this can also be done directly in the "My account" section, where this is available);
· The right to request that we delete your information, or stop collecting it, in certain circumstances, namely if:
- the information is no longer necessary for the purposes for which it was collected;
- the person concerned has withdrawn their consent;
- the person concerned objects to their information being used;
- the personal information has been used unlawfully;
- the personal information must be respected to comply with a legal obligation;
- the personal information has been collected in order for the IT company to provide services to minors.
· If you have previously provided consent to receive news from us, the right to withdraw this consent and to object to the processing of your data (including for the purpose of sending you direct marketing messages);
· The right to request that we return your data to you or transfer it to another service provider (right to "portability");
· The right to complain to the national authority in responsible for data privacy (in France, this is the CNIL, Commission nationale de l'informatique et des libertés, whose website can be accessed here). For any questions and/or to exercise your rights, you can contact us, by e-mail or by post, by sending a message along with a copy of any relevant identity document to the following address: [email protected] OR Albert Ménès Customer Service - 156 rue Saint Denis 92700 Colombes.
Please provide your name, your physical address and/or your e-mail address, as well as any customer reference you may have on our Websites, if applicable.
To stop receiving marketing messages from Albert Ménès, you can also click on the unsubscribe link provided in each message.
Albert Ménès promises to respond as quickly as possible, and in any event within one month from receipt of your query.
If necessary, this deadline can be extended by two months, taking into account the complexity and number of requests we receive. In this case, you will be informed of the extension and the reasons for the postponement.
If your request is submitted electronically, the information will also be provided electronically where possible, unless you specifically request otherwise.
If we do not comply with your request, we will inform you of the reasons for our decision and you will have the option to lodge a complaint with a supervisory authority and/or to seek legal redress.
Finally, please note that you must also comply with the applicable data privacy regulations, the breach of which is punishable by law. Your obligations consist of providing accurate and up-to-date information.
8. HOW DO WE PROTECT YOUR DATA?
Albert Ménès has implemented technical and structural measures to maintain the confidentiality and security of your data and prevent it from being distorted, damaged, destroyed or accessed by unauthorised third parties.
However, please note that Albert Ménès cannot control all the risks relating to the operation of the Internet and that no technology is 100% reliable. You are therefore informed of the existence of possible risks inherent to the use and operation of our Websites and which are entirely beyond our control.
If you choose to create an account on our Websites, you should keep your password confidential. We recommend you to choose a complex password. To help you create a password, please see https://www.cybermalveillance.gouv.fr/tous-nos-contenus/actualites/comment-choisir-un-bon-mot-de-passe.
This password should be kept strictly personal and confidential and must not be disclosed or shared with third parties. Reusing the same password for different websites or services increases the risk of identity theft. If one website has poor data security, this could impact the security of all other websites applying even the strictest security rules.
You agree to inform Albert Ménès of any unauthorised usage of your username and password and, if necessary, that you would like to delete your account so that we can take any necessary steps, and in particular to block access to the Websites from your account.
Albert Ménès cannot be held responsible for the consequences that may result from the unauthorised use of your account.
9. UPDATES TO THE PRIVACY POLICY
Albert Ménès reserves the right to amend or update the Privacy Policy at any time, in particular to take into account legislative and regulatory changes and changes in the practices of Albert Ménès. Any changes or updates will become effective immediately upon being published on our Websites.
If we believe these changes are important, we will notify you of any update and seek your consent if required by the applicable legal regulations.
For details of other updates, please regularly read this data privacy policy available on our Websites.
10. APPLICABLE LAW AND DISPUTES
Albert Ménès is subject to data privacy rules and, in particular, to the European General Data Protection Regulation n°2016/679 of 27 April 2016 (known as "GDPR"), as well as all national legislation taken in application of this regulation on a subsidiary basis.
In the event of a dispute and in the event that an amicable agreement cannot be reached, the competent court will be the one determined based on the applicable rules of procedure.
Date last modified: AUGUST 2021